Dispute Resolution Process
Incident Report. Students are encouraged to complete an incident report for minor incidents or problems that the student wishes to make the College aware of. The student will be interviewed by the Associate Dean of Student Affairs or designee who will follow up on the incident and report the resolution/status to the student either verbally or in writing. The incident report form is available below, from the Counseling Services staff, Associate Dean of Student Affairs, and on Eagle Online.
Formal Complaints. If a student feels that there has been a misunderstanding, discrimination, harassment, disagreement, or they question the procedures or practices of the College, the student may seek resolution by filing a formal written complaint. The Student Complaint Form is available below, from the Counseling Services staff, the Associate Dean of Student Affairs and on Eagle Online.
Grievance. A grievance is based upon a prior complaint, condition, resolution, action, or decision with which a person disagrees and thus seeks to reverse by putting in a new request for resolution. If a complaint is not satisfactorily resolved within two weeks, the student should see the Associate Dean of Student Affairs for assistance with progress toward the resolution of the complaint or to file a grievance or appeal.
- 1. Discuss the problem with the Associate Dean of Student Affairs and file a grievance.
- 2. The student will wait for the Deans, Counselor(s) and others to provide a hearing if needed or requested by the student.
- 3. The student will wait to get the hearing results and learn the resolution.
- 4. The student will check back with the Associate Dean of Student Affairs on any progress.
- 5. The student may file a grievance if there is a long delay or if in disagreement with the resolution.
- 6. The student may discuss the problem with the President of the College after the written appeal of a grievance resolution as an absolute last resort. The decision of the President is final.
The Associate Dean of Student Affairs reserves the right to consider that the student(s) is causing an undue delay if a form is picked up and not returned within two weeks. In this situation, the complaint, grievance, or appeal will be marked “not upheld”. The process will have to start over by submitting a new form which voids the prior one.
The Student Grievance Form is available below, from the Counseling Services staff, the Associate Dean of Student Affairs, and on Eagle Online.
Hearings. Students may request a hearing if they disagree with the decision of an eviction from housing, separation from a department, suspension exceeding 10 days, and/or expulsion from the College. Hearing requests should be directed to the Associate Dean of Student Affairs who will provide appropriate forms and information.
Complaint/Grievance Records. College personnel will maintain records of formal written student complaints and grievances, which will be filed with the Associate Dean of Student Affairs. These records will include information about the disposition of the complaints/grievances, including those referred to external agencies for final resolution. These records must be kept on file for possible review for a minimum of two years past the disposition date of the case(s). Student’s disciplinary records, complaints, grievances, and appeals never go in with academic and enrollment records as kept by the Office of the Registrar and Academic Records.
Missouri Department of Higher Education Policy on Complaint Resolution. The Missouri Department of Higher Education (MDHE) serves as a clearinghouse for postsecondary student complaints. The MDHE complaint policy may be found on their webpage, which contains information about the complaint process and includes instructions for how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.